Filling ServiceNow survey from external web page with MuleESB

The ServiceNow platform provides an easy and powerful tools for defining, requesting users to answer, and answering the surveys.

Some time ago a client of ours had an issue. They wanted to provide their end users a way to answer a survey anonymously, but due to Single Sign On setup (and network) the ServiceNow platform would always know who the survey taker was.

In this particular case the client decided to setup an external web server hosting a web page which would POST the survey data to a servlet which in turn would invoke ServiceNow's SOAP web services.

Since I currently have a thing going on with MuleESB, I decided to see how it could be used to solve the dilemma. Nothing fancy, just the bare bones implementation. See below.

Creating entries to AD (or other LDAP server) from ServiceNow using MuleESB

So you would like to extend the capabilities of the out of the box "New Employee Hire" Order Guide, or your own catalog item's capabilities, to allow you to automatically create users to your AD based on an order from Service Catalog?

ServiceNow SOAP interface via MuleESB proxy

In this blog post I will briefly entertain the idea of using MuleESB as a web service proxy between an unknown system and ServiceNow. Limiting the scope to scenario where System X is the party initiating the web service calls. If you need it to work the other way, just reverse the examples. You will have to setup inbound https endpoint which requires a bit more work. Like generating needed certificates and keys.